Shipping Policy
At Pro Rocket, we are committed to providing our customers with fast, reliable, and efficient shipping services. Please review our shipping policy below to understand how we handle orders, processing times, and delivery expectations.
Order Processing
- Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
- You will receive an order confirmation email once your purchase has been processed.
- Tracking information will be sent via email once your order has been shipped.
Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Overnight Shipping: Estimated delivery within 1 business day.
Delivery times may vary depending on your location, shipping carrier delays, and external factors beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order.
International Shipping
- We currently ship to select international locations.
- International shipping times vary depending on the destination and customs processing.
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Order Tracking
Once your order has been shipped, you will receive an email with tracking details. You can track your order using the tracking number provided in the email.
Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery timeframe, please contact our support team
- If your order is lost during transit, we will work with the shipping carrier to resolve the issue as quickly as possible.
Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.
- We may request photos of the damaged or incorrect item to facilitate a resolution.
- Depending on the situation, we will either offer a replacement or a refund.
Returns & Refunds
For information on returning items and requesting refunds, please refer to our [Return Policy].
Contact Us
If you have any questions about our shipping policy, please contact us at:
Pro Rocket Customer Support
Email: raviecommerce27@gmail.com
Phone: +91 9501444903