Return Policy
At Pro Rocket, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below for details on how to return items.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within +91 9501444903 days from the date of purchase.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required for all returns.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale.
- Personalized or customized items.
3. How to Initiate a Return
To start a return, follow these steps:
- Contact our customer support team at raviecommerce27@gmail.com with your order details and reason for return.
- Once approved, you will receive instructions on where to send your return.
- After receiving and inspecting the item, we will process your return within 6-7 business days.
4. Refunds & Store Credit
- Approved returns will be refunded to the original payment method or as store credit within 5-7 business days
- Refunds may take 6-7 business days to reflect in your account, depending on your bank or payment provider.
- Original shipping fees are non-refundable
5. Exchanges
- If you received a defective or damaged item, we will replace it at no additional cost.
- For replacement products, we will deliver the replacement product within 5-7 days.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item sent).
- We recommend using a trackable shipping method to ensure your return reaches us safely.
Contact Us
Pro Rocket Customer Support
For any return-related inquiries, please contact us:
Email: raviecommerce27@gmail.com
Phone: +91 9501444903
We appreciate your business and are committed to ensuring a smooth and hassle-free return experience at Pro Rocket.