Refund Policy
At Pro Rocket, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below to understand your options for returns and refunds.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- The item is returned within 6-7 days of the purchase date.
- The item is unused, in its original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required for all refund requests.
2. Non-Refundable Items
Certain products are not eligible for refunds, including:
- Items marked as final sale.
3. Refund Process
To request a refund, follow these steps:
- Contact our customer support team at raviecommerce27@gmail.com with your order details.
- Once approved, return the item to the provided address.
- Upon receipt and inspection, we will process your refund within 6-7 business days.
- Refunds will be credited within 5-7 business days to the original payment method.
4. Late or Missing Refunds
- If you haven’t received your refund, please check your bank account first.
- Contact your credit card company or bank, as processing times may vary.
- If you still have not received your refund, contact us at raviecommerce27@gmail.com.
5. Exchanges
- If you received a defective or damaged item, we will replace it at no additional cost.
- To request an exchange, contact us within +91 9501444903 days of receiving the product.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective or incorrect
- Shipping fees are non-refundable.
Contact Us
Pro Rocket Customer Support
For any refund-related inquiries, please contact us:
Email: raviecommerce27@gmail.com
Phone: +91 9501444903
We appreciate your business and strive to ensure a hassle-free shopping experience at Pro Rocket.